Placing an Order
HOW DO I PLACE AN ORDER AT WIRELESS ELECTRIC ONLINE STORE?
Placing an order really couldn’t be easier – simply register on our site using our quick and easy registration process, and you’re ready to go!
HOW DO I KNOW IF A PRODUCT IS IN STOCK?
We hate to see you disappointed so we do our very best to ensure that our products are always in stock. In the event that an item goes out of stock, we’ll make sure we tell you on the product page so you don’t get a nasty surprise at the checkout!
CAN I PLACE AN ORDER OVER THE PHONE?
Absolutely yes. Our team is working super hard to make telephone ordering a possibility.
WHAT IF I CHANGE MY MIND AFTER THE ORDER HAS BEEN PLACED?
We all change our minds from time to time. If you change your mind about a product after you’ve placed your order, simply get in touch with our customer service team and they’ll take it from there.
CAN I COMPLETELY CANCEL MY ORDER?
If you decide to cancel your order, please contact us as soon as possible. Your order can only be canceled before it is prepared for shipping or collection.
WILL I RECEIVE CONFIRMATION THAT MY ORDER HAS BEEN SUCCESSFULLY PLACED?
Of course! We make sure we keep you fully informed throughout the ordering process. As soon as your order has been processed, we’ll send you an email confirming all the order details.
WHY DO YOU NEED MY DETAILS WHEN I MAKE AN ORDER?
We value your privacy and we’ll never ask for any information from you unless it is absolutely essential. The information we take from you during the registration and purchase process ensures that we can deliver your order to you quickly, efficiently, and accurately. You can rest assure that we never store any sensitive information on our systems – that’s a promise!
HOW DOES A PRE-ORDER WORK?
Some products are on pre-order. To pre-order these products simply add to bag and proceed with checkout. The release date is the scheduled date on which the product is available in our store. This date is provided by our suppliers and is subject to change without notice. The pre-orders are only eligible for collection in any of our store in Lebanon and cannot be shipped. Once you place the pre-order, your card will be charged and your product will be reserved as soon as we receive the stock, on or after the release date. You will receive an order confirmation by email right after you finish your transaction. As soon as your product is in your chosen collection store, you will receive a notification by email..
Delivery and Shipping Costs
WHAT COUNTRIES DO YOU DELIVER TO?
We only deliver within Lebanon and arab region (small appliances only)
WHAT ARE THE STANDARD DELIVERY CHARGES?
When you place your order, we’ll let you know exactly how much the delivery charge will be (if applicable). Some orders are eligible for free delivery, if this is the case, the cost will appear as 0. In general, shipping within Beirut is free, and across Lebanon will cost from 30 USD to 100 USD. If you are outside Lebanon shipping cost will be calculated on checkout. To view our full shipping fare and policy, please click here.
WILL THERE BE A CHARGE FOR COLLECTING MY ORDER FROM SHOWROOM?
Absolutely not! Our pick up in showroom service is absolutely FREE.
CAN I HAVE SOME ITEMS DELIVERED AT HOME AND SOME DELIVERED TO MY OFFICE?
You need to create two orders and assign to each one a the required shipping address.
Returns & Refunds
WHAT IS YOUR EXCHANGE / REFUND POLICY ?
Wireless Electric will Exchange / Refund any product provided the following 4 conditions are met:
- The product is accompanied by the original receipt.
- The product is sealed and in its original condition.
- The product is exchanged or returned within 7 days from the date of purchase.
- The product is exchanged with another product of the same or higher value in which case the difference should be settled.
For more information please read our returns and refunds policy.
CAN I RETURN MY ORDER IF I CHANGE MY MIND?
If you change your mind about any order on our site, you can return the product to Wireless Electric showroom providing they meet with the terms of our Exchange / Refund policy.
CAN I CHANGE OR CANCEL AN ORDER?
Yes you can, simply contact our Customer Service team let them know that you would like to change or cancel an existing order and they will take care of the rest for you. Please be aware that you can only update the order before it is shipped or prepared for collection.
CAN I TRACK THE PROGRESS OF MY ORDER?
Tracking information depends on selected shipment method. We will send you details tracking information if available.
CAN I PURCHASE PRODUCTS USING MY REWARD POINTS?
Currently it is possible to use your reward points to purchase from predefined set of products.
WHAT ARE MY PAYMENT OPTIONS WHEN I PLACE AN ORDER ONLINE?
We want to make ordering and paying for your purchases as quick and easy as possible. We accept all major bank cards, and you can even choose to pay “Cash on delivery” if you are in Lebanon.
CAN I PAY USING MY PAYPAL ACCOUNT?
You cannot currently pay using PayPal.
CAN I PAY USING A CREDIT CARD THAT WAS NOT ISSUED IN THE LEBANON?
You most certainly can! You can pay using any valid credit card, regardless of where it was issued.
WHY HAVE I RECEIVED MULTIPLE TEXT MESSAGES FROM MY BANK? / WHY WAS I CHARGED TWICE FOR MY ORDER?
When you place an order with us we will request your bank to authorize the amount. This is simply when the funds are placed on hold! Once we process your order, we will capture the funds. You may receive multiple text messages from your bank if you placed an order for two different pickup locations, an item is out of stock, or gotten a pre-order item. This is because we have to take multiple authorizations for your order, but don’t worry we only capture the total amount of your order!
CAN I CHANGE MY CARD DETAILS AFTER THE ORDER HAS BEEN PLACED?
We’re afraid not. Once you’ve placed an order, you cannot change the card details or the payment option.
CAN I REDEEM MY REWARD POINTS AGAINST AN ORDER ON THE WEBSITE?
Not right now. Reward points are exchanged for a selection of specific products.
Click & Collect
WHAT IS COLLECT IN STORE?
Our Collect in Store delivery option allows you to order your items online, and then pop into our showroom to collect it at a time that’s convenient for you.
IS COLLECT IN STORE AVAILABLE FOR EVERY PRODUCT ON THE WEBSITE?
Absolutely! All products are eligible for our Collect in Store service.
HOW WILL I KNOW THAT MY ORDER IS READY TO COLLECT?
As soon as your order is ready and waiting for you at your chosen store, we will contact you by phone or email to let you know it’s ready to collect.
Repairs & Replacements
IF MY PRODUCT IS DAMAGED WILL YOU ARRANGE FOR IT TO BE REPAIRED?
All products that are within the warranty period will be repaired according to the T&Cs. If your product is out of warranty, we will be happy to arrange for it to be repaired however a fee will be applicable.
WHAT INFORMATION IS HELD WITHIN MY ACCOUNT?
The following information can be found within your account:
- your profile
- your orders history
- your wish list
- your address book
- your reward points balance
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
If you’ve forgotten your password, don’t panic, it happens to the best of us! To reset your password, simply follow the step-by-step instruction on our “Forgot your password” link in login page. We’ll then send a link to your registered email account, follow this link and you’ll be back up and running in to time at all.
HOW DO I UPDATE MY DETAILS ONCE I HAVE CREATED AN ACCOUNT?
You are completely in control of your account and your personal details. If you need to update your personal details, change your password, or updated your email address, simply head over to your profile page and follow the on-screen instructions.
WHY SHOULD I CREATE AN ACCOUNT?
When you create an account with us, you will immediately become a member and start earning points and you will be able to manage all your orders and wish lists.